Help Center

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information (double check that this is correct, otherwise your package may be returned!) and select payment method for the  goods - we will ship your package within 7-14 business days.

For any questions, please email foreverseesaw@gmail.com.

Shipping destinations:

• We ship both domestically (US) and worldwide.

Shipping times:

• US orders take 2-14 business days to be delivered to you and we ship within 1-2 weeks.
• International orders take 1-4 weeks months  to be delivered via USPS or UPS and we ship within same 7-14 business days.
• Shipping time might vary depending on location, shipment method and other factors.

Shipping rates (via USPS & UPS):

• US: Starting at $4.99 
• Canada: Starting at :$12.50
• International: Starting atInternational: $15.50

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.

Note that additional exchange fee may apply if your currency is other than US dollars.

Your 100% satisfaction is important for us. 

Damages and Issues

• If a product gets damaged or was faulty upon a delivery - Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

• Please email foreverseesaw@gmail.com with the subject 'Order Issues ####' and include your order number, name, and the reason for the issue. In addition, please include photos if the item was damaged. 

Exchanges

• Exchanges for apparel items are allowed. Please note that customers are responsible for shipping costs of exchanged  items.
• For incorrect items: please email foreverseesaw@gmail.com and we will send a return label for the incorrect item. Once the incorrect item is returned, we will ship the correct item to you. Please understand we are a small business (yes, it's the same person running everything for the past seven years still) and can sometimes make mistakes. 

Refunds

• All sales are final. Please review our terms of service.

Missing Packages and Returned Packages

• Missing Packages: If your package does not arrive, please contact us via email (foreverseesaw@gmail.com) and we will do our best to resolve your missing package. Once a package goes to the shipping center, we have no control over the packages, but we will do our best to assist you in interacting with the carriers:

• For domestic packages: We will contact the carrier and proceed through their missing package processes. We are only able to assist with opening the case, there is no resolution guaranteed. 
• For international packages: please email us for further resolutions.
• Some additional notes regarding missing packages:

Please contact your post office if your package is lost before reaching out via email. There is a one to two week grace period in which your package inquiry will be looked into as it may eventually be delivered. 

Tracking Number says delivered, but there isn't a package?

As mentioned above, please contact your local post office. Often times, couriers will scan packages as delivered and then drop them off at a later date. In addition, please check with your friends, family, and/or neighbors in case they may have picked up your package instead. 

• Returned Packages: If your package is returned, you must send an additional shipping fee as we are not responsible for address issues. All communication with delivery services must be through the buyer unless the delivery service states that the sender must be involved.

Please email foreverseesaw@gmail.com for further order inquiries.

Since enamel pins are made by hand, they will not be 100% perfect. To accommodate your shopping experience, below is a guide on how our pins are graded, or categorized to assure you're paying for the quality of your pin. 

Our pins are graded into four categories:  A-Grades, B-Grades, C-Grades, and Seconds. However, this is open to changing as we get more experience grading pins. 

• A-Grades: Little to no imperfections. These pins truly encompass the original design and show almost no defects. Great for collectors. 

• B-Grades: Minor imperfections that are only visible upon close inspection. These may include scratches, under filled or overfilled enamel, and other very minor defects. Also great for collectors if standards are not available. 

• C-Grades: More noticeable imperfections that are visible upon close inspection. These may include overfilled or underfilled enamel, scratches, black streaks, etc. Great for budgeted buyers.

• Seconds: Multiple visible imperfections upon close inspection. May include miscolored enamel, under filled or overfilled enamel, missing enamel, etc. Usually the worst of the batch and the sold for the cheapest price.